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When it’s time to move on, it’s important to make moving in and out as easy and hassle-free as possible.
CEJ wants to ensure this part of your journey is also a positive experience, where you feel well advised and supported throughout the process. Below is a step-by-step guide to prepare you for moving in and out of your rental property. We want to make sure you feel comfortable and well-equipped to take the next step on your housing journey.
Watch our short video on moving in and get well-prepared for the entire process from signing the tenancy agreement to handing over the keys.
You can also read our moving-in guide, which systematically leads you through all the steps in the process.
Ready to start a new chapter? When you move, it’s not just a change of address, it’s the start of new experiences, opportunities and memories.
We’re here to make your move in as easy and convenient as possible. Below, you will find our guide to help you navigate through the different steps. From signing your lease to receiving the keys to your new home, we’re ready to support you every step of the way.
We also recommend watching our short video ”How you move in”. Then you are well prepared.
As a first step, you will receive a number of documents including the lease, any addendums to the lease, energy labelling, code of conduct and details of laundry facilities.
Important things to know about your lease
While this may not be your main concern and you are more interested in settling into your new home, it’s important that you are aware of the obligations you are taking on when you sign the lease. In particular, there are three points in the contract that are important to consider, as they bind you and can have financial consequences:
We also recommend watching our video “Before you sign”. Then you are well prepared.
When you are ready to sign your lease, you can do so with MitID. The contract is only binding when you and the landlord have signed it.
The rent and deposit must be paid as specified in your lease. These amounts must be paid by the specified date to avoid any delays in moving in.
Deposit: When you rent a property, you pay a deposit to the landlord that cannot exceed three months’ rent. This is to ensure that the landlord can refurbish the apartment if it is not returned as agreed when you move out.
Prepaid rent: When you sign the lease, you will usually have to pay the first month’s rent and up to three months’ additional rent in advance.
You will then be invited to a move-in inspection, which will take place on the day you are due to take over the lease. You will receive the keys to the property during the move-in inspection. It is important that you are present at the agreed time, as a no-show may result in a fee.
At the move-in inspection, you and a representative for the property will inspect it and a first inspection report will be written. If you take over a newly-refurbished apartment, the walls, ceilings and woodwork should be newly-painted, the floors newly varnished and the apartment completely clean.
If there are any faults or defects with the property, please report them. You can do so via a link you receive with the move-in report or directly to the property management within the deadline specified in the report.
You must remember to register with the utility companies responsible for the electricity (and gas if relevant) supply within five days of taking over the property. And it’s important that you receive confirmation of your registration.
You should also remember to register to pay by direct debit via Betalingsservice by using the information provided in the lease for future rent payments.
You will also get access to BeboerNet where you can find relevant documents and contact details. We recommend that you register immediately after moving in to avoid missing out on anything.
Please note that you have a right of cancellation, which you can read more about here.
We hope we have provided a good overview of the moving in process. Please contact us if there is anything else we can help with.
Time to move on? Watch our short video on moving out to prepare yourself for what is ahead.
You can also read our moving-out guide, which systematically leads you through all the steps of the process.
Time to move on? We hope you have been happy with your home.
You probably have a lot on your mind right now, so to ensure moving out is as smooth and hassle-free as possible, we’ve created a guide to help you navigate the necessary steps until you have properly moved out of your property.
We also recommend watching our short video ”How you move out”. Then you are well informed about what will happen.
Rules, however, are not the same for all apartments. So, always check your lease!
The first thing you need to do is give notice on your apartment. Your lease states exactly how much notice you need to give. The normal notice period for rental tenancies is three months. This means that you have to pay rent for three months after you have given notice on the apartment to the 1st of a month. It also applies if you move out of the apartment before.
Notice to the 1st of a month means that we must receive your notice before midnight on the last day of the month prior to the month from which your notice is to apply. Remember to include your tenancy number from the rental bill, your contact details (email address and phone number) and your new address.
The apartment must be refurbished by either you or us. There are a number of standards and requirements for refurbishment that must be met, otherwise you risk paying twice. Your lease contract holds the details of to what extent you are required to refurbish the apartment when you move.
There is more information in our instructional video ”How to move out”
If you do the refurbishment yourself
Perhaps you want to do the refurbishment yourself or know a professional tradesman. In both cases, it’s important that the work is carried out with the craftsmanship and quality that fulfils the requirements of your lease. This point is very important to note, because if the refurbishment is not approved, additional work will be carried out at your expense.
If we do the refurbishment
If you don’t want to do it yourself, we are happy to do it for you, as we do for most other tenants. It is the easy and safe solution where quality standard requirements are met efficiently and safely. We always endeavour to do the work as cheaply as possible, and if we need to refurbish the apartment, it is usually expected to take 10 working days. During that period, you are still liable for rent.
You should not cancel the electricity supply during refurbishment, but remember to cancel electricity (and gas, if relevant) at least five days before the release date (the last day you pay rent).
You will be invited to a move-out inspection where we will go through your apartment with you. If you cannot make it at the time we suggest, let us know right away so we can make another appointment. It is important that you are present at the time we agree, otherwise a fee may be charged. However, you can always send someone else with written authority to attend the inspection on your behalf if you can’t make it.
The property must be cleared and cleaned for the inspection. Watch our cleaning tutorial video here:
Whether additional refurbishment is needed will be noted during the move-out inspection. The report will also state whether you or the landlord will have to pay for any work.
If you disagree or are unsure about something, it is important that you talk to the inspector about it during the move-out inspection. Both you and the inspector will sign the report at the end, and it will be sent to you by email.
You will receive a moving out settlement bill six to eight weeks after the release date (the last day you paid rent). It contains a final statement of the financial relationship between you and the landlord, which includes your deposit, prepaid rent, refurbishment of the property and any arrears.
Furthermore, the landlord often withholds a small amount on account for heating and water, which can only be calculated when the final consumption accounts are ready.
When you receive your moving out settlement bill, please note that heating and water accounts may not have been finalised, which means you may not receive the last part of the bill until later. You can see when these accounts are finalised in your lease.
If you move out in May, for example, and the heating bill is finalised in April, you should be aware that in the worst case, it may take about a year after moving out before you can get the final statement.
You will receive a re-letting form to fill in with your contact details and sign so we can start re-letting your apartment. The information is sent to potential tenants so you can arrange a viewing. We aim to re-let the apartment as soon as possible after refurbishment.
Alternatively, if you do not wish to provide your contact details, we can also schedule viewings without your participation.
We hope this has given you an overview of what happens in the moving out process. Remember, we are here to help you through it all, so if you have any questions, please feel free to contact us.
Call us at +45 33 33 82 82 during office hours. You can also follow the link below to fill out the form or send a message to cej@cej.dk, then we will get back to you.