Once you are settled into your new apartment, everyday life begins — with joys and expectations for what your new home will bring.
But practical questions are bound to arise. We have tried to make everyday life as easy as possible with this guide. You will find the most important information and guidelines to be aware of while renting. Read much more about maintenance, rent, and your rights as a tenant here. Enjoy!
First, check § 8 of your lease. Here, the landlord must specify whether the tenant or the landlord is responsible for interior maintenance.
Interior maintenance specifically includes whitewashing, painting, wallpapering, and floor treatment.
According to the Rent Act, the landlord is responsible for interior maintenance unless otherwise agreed in § 11 of the lease.
If the tenant is responsible for interior maintenance, they must carry out painting, wallpapering, and floor treatment as often as needed due to normal wear and tear.
If the landlord is responsible, they can set up an interior maintenance account, where an amount of DKK 53 per m² gross area is deposited monthly (valid for 2025).
The landlord is not obligated to carry out maintenance exceeding the balance on the account.
If the tenant has the maintenance duty, they do not need to set up a maintenance account — they must simply maintain the apartment as reasonably needed based on an objective assessment.
You are thus required to keep the apartment properly maintained throughout the rental period, so you must carry out painting, wallpapering, and floor treatment as often as needed due to normal wear and tear – including regular cleaning and necessary upkeep to ensure it appears well-kept.
Internal maintenance includes: Painting of ceilings, woodwork, walls, wallpapering, and treatment of floors.
You can see how much is deposited into the internal maintenance account for your apartment on BeboerNet or on your monthly invoice. You can find BeboerNet under “Mit CEJ”.
Before beginning any refurbishment, you must contact the caretaker and request permission to carry out the refurbishment of the apartment. The expenses may not exceed the amount available in the account.
It is always the administrator, in cooperation with the caretaker, who decides whether refurbishment can be carried out using funds from the internal maintenance account. Therefore, you cannot use the internal maintenance account without prior agreement with the caretaker.
Remember, you must make an agreement with the caretaker before starting any maintenance work in your apartment. Also, floor work may only be performed by the property’s designated craftsman.
As part of the agreement, the caretaker will give you written permission to carry out the desired work. At the same time, you will be informed whether the work must be performed by a professional craftsman or if you are allowed to do the work yourself.
If you do the work yourself, only the necessary materials will be paid for through the internal maintenance account.
Once the refurbishment is complete and you have the invoices, you must arrange an inspection and approval of the work with the caretaker. This applies whether it’s an invoice from a professional craftsman or expenses for materials to be covered. Only work that has been carried out to a proper professional standard will be approved, and only then can payment be made from the internal maintenance account.
Once the agreed maintenance has been carried out, you must initially pay the invoices yourself. Afterwards, please send them all together in an email to the administrator. Once the work has been approved by the caretaker, you will be reimbursed for the agreed expenses, which will then be deducted from the apartment’s maintenance account.
Please note that the invoice and supporting documents must not be more than three months old when you send them to the administrator. If they are, you risk not being reimbursed. Also note that if the maintenance costs exceed the balance in the internal maintenance account, you will have to pay the difference yourself.
If you wish to modernize your apartment (e.g. new kitchen and/or bathroom), this must be approved by the property owner.
Modernization results in a rent increase based on the final construction account, including administrative and technical fees, interest, and charges.
The preliminary rent increase used to decide whether you wish to proceed is based on offers or a budget.
If you start the process (inspection, offers, calculations) but later decline the modernization, you will be charged a cancellation fee of DKK 2,000 incl. VAT (2025).
The full process from request to project start can take 2–4 months.
Contact us for guidance on the approval process before starting.
We recommend registering for payment service (PBS) when paying your first invoice to ensure timely rent payments.
Use the PBS number, debtor group, and customer number from your welcome letter or first rent statement.
If not registered, a payment slip will be sent by post. If not received, you can find payment info on “Mit CEJ.”
If you deposit by bank transfer, you must always state your rental number and address so that your deposit can be registered correctly.
Retrieve payment details on “Mit CEJ.” A fee will apply for reissuing slips.
If you terminate after the 15th of a month, prepaid rent may not be offset in time.
Prepaid rent only covers base rent — you must still pay other charges like water, heat, antenna, utilities, and tenant representation fees.
Your rent may change due to legal regulations, taxes and fees, cost-based rent, or net price index (NPI) adjustments. Adjustment terms are specified in your lease and may vary between contracts.
Rent follows the Net Price Index. You will receive a letter a few months before the change, showing how it is calculated.
Rent follows increases or decreases in property taxes, waste management, pest control, electricity, and water costs. You will receive a notice 3 months before the adjustment takes effect, including a calculation. These are billed retroactively from January 1st or when the cost was incurred.
Rent is calculated based on the actual operating costs of the property, including recurring expenses, taxes, and fees. If rent increases, you will get a notice at least 3 months in advance, including a budget showing the calculation.
When rent is adjusted, the deposit and prepaid rent are also updated to reflect 1–3 months’ rent, depending on what your lease specifies.
For example, with a 3-month deposit and 1-month prepaid rent:
With 3 months prepaid rent, the increase is spread over 3 months.
Contact us if you have questions or want help understanding how rent adjustments affect you. You can also refer to your lease.
Each year, you will receive a consumption statement – typically for water and heating, though an electricity statement may also be included. The statement outlines your usage and any additional charges or reimbursements.
These statements are prepared by an external provider, most commonly ISTA, Brunata, or Techem. They create the statements based on the information we provide to them. This includes prepaid amounts (on account), move-in or move-out dates, and who is residing in the apartment.
If you have any questions, we recommend that you send them to us in writing, so we can quickly forward them to the relevant parties.
According to tenancy law, the tenant is always responsible for the maintenance and replacement of locks and keys for the apartment.
Even if it is not stated in the lease contract, tenants are still obligated to cover the cost of a new key if one is lost during the rental period.
The tenant is also responsible for paying for any lock replacement, should the lock break during the rental period.
There may be situations where CEJ, the property owner, or the building superintendent needs access to your apartment – for example, in connection with maintenance or improvement works, property inspections after one or five years, window replacements, insulation upgrades, etc.
You will typically be notified in advance, usually with six weeks’ notice. For works that require major interventions in your apartment, you will be notified three months in advance.
In cases of force majeure, the owner may demand immediate access if it is necessary to stop or limit significant damage to the property and your apartment – for example, in the event of water damage.
Subletting your apartment always requires written approval from the property owner.
Rental via services such as Airbnb is not permitted.
If you have questions about subletting, please contact your property administrator.
The caretaker handles practical tasks such as property repairs, maintenance of common areas, and waste management.
You should contact your caretaker if you lack heating, have a dripping faucet, issues with household appliances, stairway lighting, or similar problems.
The administrator can assist you with questions regarding your lease, rent, termination, and moving-out statement.
Emergency damages can include water damage, lack of heating, or power outages.
Call 33 33 82 82 for immediate assistance. CEJ’s main number forwards calls to emergency services outside of office hours. This number is usually also posted in the stairwell.
The house rules describe regulations regarding pets, noise, and communal behaviour. You can find them in your lease contract or on Mit CEJ.
Improvement and maintenance work on the property may cause inconvenience such as noise and restricted access. We always strive to notify you of such activities as early as possible.
In cases of force majeure, it may be necessary to urgently start work to stop or limit major property damage. We will inform you as quickly as possible about the nature and extent of the damage and the expected repair timeline.
If problems with neighbours arise, we can guide you on whom to contact for help. Please note, we do not mediate but can refer you to relevant authorities.
Always try to talk to your neighbour first—it often solves many issues. We are all responsible for good neighbourly relations.
If you wish to officially complain about a neighbour’s behaviour, it must be done in writing—specifying what the complaint is about and, if possible, when it happened. If you file a written complaint, please be aware that it can no longer remain anonymous. We will involve the appropriate authority but cannot guarantee it will resolve the issue.
In cases of loud music or noise at night, you should first try to speak with your neighbour in a polite tone. If that does not work, you can ultimately contact the police.
You are responsible for properly sorting your waste according to the property’s and municipality’s guidelines. Links to municipal waste sorting guides:
If you do not live in one of the above municipalities, visit your municipality’s website for waste sorting rules.
Here are a few simple tips for saving on heating during winter.
See 10 important tips to avoid mould for improving indoor air quality here
You are responsible for removing large items from your apartment. These must not be left in the courtyard, on the street, or elsewhere on the property grounds. Refer to your municipality’s website to locate the nearest recycling centre.
If your courtyard has a waste room, you must follow the rules for that area.
All municipalities are required to establish a Rent Tribunal, either individually or jointly with others.
The Rent Tribunal serves both owners and tenants and settles disputes between these parties. Before contacting the tribunal, consider discussing the issue with your landlord to find a mutual solution.
Your landlord is the owner of the property. CEJ does not own the property; we manage it on behalf of the owner. You can find the owner online or in your lease contract (though ownership may have changed since signing).
Did you find what you needed?
If not, try checking our FAQ below. It likely contains the information you’re looking for.
For further assistance, contact us via MitCEJ.
You are responsible for maintaining keys and locks, and for replacing light bulbs.
Yes, as long as the work is done properly and professionally.
The account can be used for painting, wallpapering, and light sanding of floors. After three years of saving, funds can also be used for other maintenance, provided walls, ceilings, and woodwork are in good condition and floors do not need sanding.
If you’re not signed up for PBS (direct debit), it will be sent by mail. You can also find it on Mit CEJ.
If you sign up after the 16th of the month, your agreement will be activated the following month, due to when we send data to NETS.
You must always pay manually the first time. Use the information on your first payment slip to sign up for PBS.
Prepaid rent ensures the landlord receives payment during the notice period when you terminate your lease.
Rent can increase due to higher operating costs, taxes, or property improvements. If rent is adjusted based on NPI (Net Price Index), see below.
No, the adjustment is automatic.
When rent increases, deposit and prepaid rent are adjusted accordingly. The adjustment is spread over the number of months you have paid in advance—typically 3 months.
NPI (Net Price Index) tracks consumer price changes excluding VAT and taxes. See dst.dk/en for details.
Rent automatically increases by the same percentage as the NPI, based on your lease agreement.
Taxes are paid by the owner to the government, typically via a municipal or state tax bill. Levies are charged by utility companies, e.g., for electricity and water.
You are welcome to email us or contact the on-site provider (e.g., ISTA).
Yes, you are free to choose your provider.
Typically 3 months’ notice to the 1st of the month unless otherwise stated in the lease.
The apartment can only be rented for residential use. The reason for subletting must be valid, and your absence temporary.
No, storing personal items in stairwells is not allowed.
If you feel threatened, contact the police. If your neighbour is noisy, try to resolve it through dialogue. If that does not help, submit a complaint to us.
We do not mediate but can involve the appropriate authority. Remember, personal dialogue is the best first step for good neighbourly relations.
Read more here if you are looking for answers, advice or guidance in connection with moving in or moving out.
Calls to our main number (tel. +45 33 33 82 82) will not be answered on December 23rd and will only be answered between 10 am and 12 pm on December 27th and 30th.
